Effective Date: 08.05.2026

Introduction

This Privacy Policy explains how DermoAroma (“we”, “our”, or “us”) collects, uses, stores, and protects personal information when you visit our website, create an account, submit a request, place an order, or communicate with us through our website.

Our website is intended primarily for business and professional users, including clinics, aesthetic doctors, cosmetologists, salons, trichologists, gynecologists, plastic surgeons, distributors, and other professional partners interested in premium aesthetic products and related services.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

Who We Are

DermoAroma is an official distributor of premium aesthetic brands in the European Union, providing products, professional support, consultation, and supply solutions for clinics and aesthetic professionals.

Company details:

Estino B.V
Leiwater 99
2715 BB Zoetermeer
KVK-nummer: 97407305
Btw nummer: NL868038295B01
Contact Email: info@estino.eu
Website: https://dermoaroma.nl/

Information We Collect

We may collect different types of personal information depending on how you use our website.

This may include:

• Name and surname
• Business or clinic name
• Professional role or specialization
• Email address
• Phone number
• Country, city, or delivery region
• Account login details
• Order history and product preferences
• Billing and delivery information
• Messages submitted through contact forms
• Requests for catalog access, consultation, cooperation, or expert guidance
• Information submitted when applying for professional or partner access
• Saved products, repeated orders, loyalty-related information, and profile details
• Technical information such as IP address, browser type, device type, pages visited, and website activity

If the website includes case study submissions, before-and-after materials, or professional results, we may also receive files, images, or descriptions submitted by users. Users must ensure they have all necessary permissions and consents before submitting any third-party, client, or patient-related materials.

How We Collect Information

We may collect information when you:

• Visit or browse the website
• Create an account or log in
• Submit a contact form
• Request the full product catalog
• Request a consultation or expert guidance
• Ask a question to a medical director or consultant
• Apply for cooperation, distributor access, or partner conditions
• Place or repeat an order
• Save products in your account
• Communicate with us by email, phone, messenger, or through the website
• Interact with website features, cookies, analytics, or security tools

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests
• Provide product consultation and professional guidance
• Send product catalogs or requested materials
• Process account registration and user authorization
• Review access requests for professional or partner sections
• Provide access to product information, certificates, scientific materials, cooperation terms, and professional resources
• Process orders, payments, delivery, and customer support
• Manage user accounts, order history, saved products, and loyalty-related features
• Communicate about products, availability, updates, cooperation opportunities, and service information
• Improve our website, product presentation, and user experience
• Protect the website from fraud, misuse, unauthorized access, or security risks
• Comply with applicable legal, tax, accounting, and regulatory requirements

Legal Basis for Processing

Where applicable under data protection laws, including GDPR-style regulations, we process personal information based on one or more of the following legal bases:

• Consent — when you voluntarily submit a form, request a catalog, agree to receive communications, or accept optional cookies.
• Contractual necessity — when processing is needed to provide products, services, account access, order processing, delivery, or customer support.
• Legitimate interests — when we use information to operate, improve, secure, and manage our website and business communications.
• Legal obligation — when we are required to keep records or process information for tax, accounting, compliance, or regulatory purposes.

Contact Forms, Catalog Requests, and Consultation Requests

When you submit a form on our website, we may collect the information you provide, such as your name, contact details, company or clinic information, professional role, and message.

We use this information to respond to your request, provide consultation, send the requested catalog, explain product options, or discuss cooperation opportunities.

Submitting a request does not automatically guarantee access to restricted professional sections, partner conditions, pricing, or scientific materials. We may review and approve access based on internal business and professional criteria.

Account Registration and Restricted Access

Some areas of the website may be available only to registered or authorized users. This may include:

• Full product catalog
• Hidden prices
• Product availability
• Cooperation conditions
• Scientific materials
• Certificates
• Professional protocols
• Order history
• Saved products
• Partner or distributor information

To provide access to these areas, we may collect registration information and verify whether the user is a relevant professional, clinic, distributor, or business partner.

Orders, Payments, and Delivery

If ordering functionality is available on the website, we may collect information necessary to process and fulfill orders, including billing details, delivery details, payment-related information, product selections, order history, and customer support communications.

Payments may be processed through third-party payment providers. We do not store full payment card details on our own servers unless explicitly stated by the payment provider or required for a specific payment setup.

Delivery information may be shared with selected delivery or logistics providers in order to fulfill your order.

Cookies and Analytics

Our website may use cookies and similar technologies to provide core website functionality, improve performance, remember user preferences, analyze website traffic, and support security.

Cookies may include:

• Necessary cookies required for the website to function
• Functional cookies used to remember preferences or account-related settings
• Analytics cookies used to understand how visitors use the website
• Marketing cookies, if advertising or remarketing tools are enabled

If analytics or marketing tools are used, they should be listed here:

Analytics Tools: [Google Analytics / Other Tools]
Marketing Tools: [Meta Pixel / Google Ads / Other Tools]

Where required by law, we will request your consent before placing non-essential cookies on your device. You may also control or disable cookies through your browser settings.

Third-Party Services

We may use third-party service providers to operate the website and provide our services. These may include:

• Website hosting providers
• Website platform, plugins, and security tools
• Email and communication tools
• ERP or CRM systems, including Odoo ERP if connected
• Payment processors
• Delivery and logistics providers
• Analytics and performance tools
• Professional IT, development, or support providers

These third parties may process personal information only as necessary to provide their services to us and should protect such information in accordance with applicable data protection requirements.

Odoo ERP and Business Systems

If the website is connected to Odoo ERP or another business management system, information submitted through the website may be transferred to that system for order processing, customer management, inventory coordination, business communication, and operational purposes.

The exact data synchronized with Odoo ERP should be defined based on the final website and integration setup.

Email Communication

If you contact us, submit a form, request a catalog, or create an account, we may use your email address to respond to your inquiry and provide relevant information related to your request.

We may also send service-related messages, such as account updates, order information, product availability, cooperation details, or important website-related notices.

We will only send marketing communications where we have a valid basis to do so. You may unsubscribe or request to stop receiving marketing messages at any time.

Data Storage and Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online transmission, or digital storage system can be guaranteed to be completely secure. Users are responsible for keeping their login details confidential and for notifying us if they suspect unauthorized account access.

Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

• Responding to inquiries and requests
• Managing accounts and professional access
• Processing orders and providing customer support
• Maintaining business records
• Complying with tax, accounting, legal, or regulatory obligations
• Resolving disputes or enforcing agreements

When personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable requirements.

User Rights

Depending on your location and applicable data protection laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain types of processing
• Withdraw consent where processing is based on consent
• Request a copy of your information in a portable format
• File a complaint with a relevant data protection authority

To exercise your rights, please contact us at: info@estino.eu 

We may need to verify your identity before processing certain requests.

International Visitors

Our website may be accessed by visitors from different countries. If you access the website from outside the country where our business or service providers are located, your information may be processed in another jurisdiction.

Where required, we aim to use appropriate safeguards for international data transfers and work with service providers that apply reasonable data protection standards.

Professional and Medical Disclaimer

Our website is intended for professional and business use. Product information, protocols, certificates, scientific materials, and consultation-related content are provided for informational and professional purposes only.

Users should not submit personal medical information, patient health data, or sensitive third-party information through the website unless specifically requested and unless they have the necessary legal basis, consent, and authority to do so.

Children’s Privacy

Our website is not intended for children or individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information through the website, we will take reasonable steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business processes, legal requirements, or third-party tools.

The updated version will be published on this page with a revised effective date.

Contact Information

If you have any questions about this Privacy Policy or how we process personal information, please contact us:

Estino B.V
Leiwater 99
2715 BB Zoetermeer
KVK-nummer: 97407305
Btw nummer: NL868038295B01

Email: info@estino.eu 
Website: https://dermoaroma.nl/